As Design Lead at Dropbox, I led a cross-functional Security journey mapping initiative spanning three teams, grounded in user research to identify the core jobs-to-be-done. The journey directly informed roadmap planning across all three teams for 2024, a particularly high-impact outcome, given that security feature adoption was one of our most important retention signals. The vocabulary established through this work has since been adopted company-wide, creating a shared language for discussing security experiences.